Returns and

exchanges

Returns and exchanges

 

We are human too. So, in case you're having any doubts about your newfound discovery, we fully understand. At Mint & Molly we are more than happy to help you exchange or return your product. Pease find our Returns and Exchanges policy right here and feel free to contact us if you have got any questions, we’re happy to help.

 

Returns

Sometimes you might want to return a product or order. Maybe you don’t like the product after all or there might be another reason why you'd want to return the order. Whatever the reason, you have the right to return your product or order without reason within 14 days after delivery.

After cancelling you have another 14 days to return your product. You will get a refund the total value of your order, including shipment costs. You will only have to pay for the shipping costs involved when returning it to Mint & Molly - which is around € 6,95. Please consult your chosen carrier to get the exact amount of costs involved.

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If you are using your right of withdrawal, the product(s) and its belongings - and if reasonably possible - in original state and packaging, need to be returned to Mint & Molly. To use this right, contact customerservice@mintandmolly.com. We will refund your order within 14 days of your message, under the condition the returned products are returned in original packaging, are unused and in damage-free condition.

In case the returned product or packaging is more damaged than needed to try the product, we are able to pass-on the devaluation of the product. Please treat the product with utmost care and make sure it’s well packed for shipping.

Exchanges

Would you like to exchange your product? We’re happy to help you with your request. Please send an email to customerservice@mintandmolly.com with your order number, the product(s) you want to exchange and the reason of exchange. We are happy to help you out with a different size, color or product. Let us know which product we need to reserve for you and use the return policy above to return your product. Once we’ve received your return, we’ll ship out the new product. Please note that we don’t cover the costs for shipping exchanges and returns.

We will not refund or exchange

Products which are worn / used.

Products without the original tags and packaging.

Beauty & Make-up products.

Protective sealed Underwear and Swimwear.

Protective sealed Earrings.

Return & exchange form

Please find Mint & Molly's return form to download right here.

CONTACT
Tel: +31 (0)85 06 08 701
hello@mintandmolly.com

VAT NL001914626B04

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